Shipping
WHERE DO YOU SHIP TO?
We offer international shipping. Please click here to see the list of countries we ship to.
WHAT ARE MY SHIPPING OPTIONS?
The UAE:
Next business day delivery is free.
*Orders placed before 2 p.m. (GMT+4) will be delivered the next business day. For orders placed after 2 p.m. (GMT+4), please allow an additional business day for the delivery. The delivery is free of charge.
Same Day Delivery
Select the same day delivery option when placing orders in the UAE before 11 AM.
Delivery conditions: orders must be placed before 11 AM Dubai time.
Delivery areas: Dubai, Sharjah, and Abu Dhabi
Orders received after 11 AM will be shipped the following day.
Next day delivery
Select the next day delivery option when placing orders in the UAE after 14 PM.
Delivery conditions: orders must be placed after 14 PM Dubai time.
Delivery areas: Dubai, Sharjah, and Abu Dhabi
Cash on Delivery (COD) orders
Next-day delivery is available, with payment in cash to the courier upon receipt.Before placing a COD order, please review the payment section of the FAQs.
- Orders placed before 14:00 (GMT+4) will be delivered the next business day.
- For orders placed after 14:00 (GMT+4), please allow an additional business day for delivery.
- Delivery is free of charge.
- Limit per order is 3,600 AED.
- Important: Refunds for COD orders will be issued as points to the customer's account.
The GCC*:
Shipping is 70.
Free shipping on all orders over 1500.
*Qatar, Bahrain, Oman, Saudi Arabia, Kuwait
The EU**:
Shipping is 120.
**Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
The UK:
Shipping is 100.
The USA:
Shipping is 130.
The UZ, AZ, KZ***:
Shipping is 92.
***Azerbaijan, Kazakhstan, Uzbekistan.
All other destinations:
Shipping is 239.
Shipping to Latvia, Turkey and Belarus is temporarily unavailable. We do not deliver to Russia, Ukraine, Sudan, Iran, Cuba, North Korea, Sudan, South Sudan, Syria, Yemen, Myanmar, Donetsk and Luhansk regions.
If your shipping address is not listed at checkout, please send us an email to friends@12storeez.com with your order preference and address so we can provide you with a quote.
Note: if our couriers are unable to deliver your order, it will be automatically returned to 12 STOREEZ.
WHEN AND HOW CAN I USE MY TRACKING NUMBER?
As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation. Please use the tracking number provided to track your order and see the scheduled day of delivery.
HOW LONG DOES SHIPPING TAKE?
Please review the approximate delivery timeframes below. Kindly note that all 12 STOREEZ orders ship from our warehouse in the UAE. If you are placing an order from outside the UAE, your package will be subject to customs clearance, which may extend the delivery time. Unfortunately, we have no control over these processes and cannot specify exact timeframes for customs clearance.
To expedite this process, please monitor your email inbox after placing your order. Customs authorities may contact you via email to request specific documents for clearance. The sooner you provide the required documents, the quicker your parcel can pass through customs.
The UAE - same or next business day delivery.
The GCC:
Standard Shipping - 2-3 business days.
The EU - 4-10 business days depending on the final country destination*.
*Please be aware that customs authorities will request you to fill out paperwork for customs clearance, which may result in an increased delivery time.
The UK - 4-6 business days.
The USA - 6-12 business days*.
*Please be aware that customs authorities will request you to fill out paperwork for customs clearance on orders over 800 USD, which may result in an increased delivery time.
The UZ, AZ, KZ - 4-7 business days.
All other destinations - 5-10 business days.
Please note that the day you place the order is not included in the shipping timeframes.
Please note that the delivery dates are approximate and we cannot promise a specific date for delivery. We are unable to warn you in advance as to whether a delivery may be delayed due to customs or busy periods. We are trying our very best to get your order to you as soon as possible.
WHAT TO DO IF MY ORDER SEEMS TO BE STUCK IN CUSTOMS?
Customs clearance and any associated delays are beyond our control. For updates on your package, please contact the local customs authorities directly using the tracking number from your dispatch confirmation email. They can provide detailed information on your package’s status.
If you need further assistance, feel free to contact us.
WILL I HAVE TO PAY ANY TAXES OR DUTIES?
The price of the products is final. After completing the order online, you won’t have to pay any additional duties or taxes when the package arrives.
HOW LONG WILL I HAVE TO WAIT FOR MY ORDER FROM CATEGORY PRE-ORDER ONLY OR EARLY ACCESS?
Please refer to the timeframes listed on each product card when ordering items from Pre-order Only or Early Access. Once the warehouse receives your Pre-order or Early Access order, we will send you an email notification. Your order will then be dispatched and delivered according to the shipping schedules for your destination. Read more.